Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Sedbergh | GPhC No. 9012511 | Last updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how we collect, use, and safeguard your information when you use our online pharmacy weight loss clinic.

1. Who We Are

Pharmacy Weight Loss Sedbergh is a GPhC registered online pharmacy (GPhC No. 9012511) providing weight loss consultation and medication services to patients in Sedbergh and across the UK. We act as the data controller for all personal information you provide to us.

2. Data We Collect

When you use our services, we may collect the following types of personal and sensitive data:

Identity data: Full name, date of birth, gender
Contact data: Email address, phone number, delivery address
Health data: Medical history, current medications, weight, BMI, and relevant clinical information provided during consultation
Payment data: Billing information processed securely through our payment provider
Technical data: IP address, browser type, and usage data collected when you visit our website

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatment through our pharmacist-led consultation process
To dispense and arrange delivery of approved medications (delivered within 1 working day of pharmacist approval)
To maintain accurate medical and dispensing records as required by law and GPhC standards
To communicate with you regarding your order, treatment, or any safety concerns
To comply with our legal and regulatory obligations as a registered pharmacy
To improve our services and website experience

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and, for health data, the provision of healthcare and treatment.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies we use include:

Essential cookies: Required for the website to function correctly
Analytics cookies: Help us understand visitor behaviour so we can improve our service
Functional cookies: Remember your preferences to personalise your experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect your ability to use certain features of our website.

5. Third Party Sharing

We do not sell your personal data. We may share your information only in the following circumstances:

Delivery providers: To arrange the dispatch of your medication
Payment processors: To securely handle transactions
Healthcare professionals: Where clinically necessary, such as communicating with your GP
Regulatory authorities: Where required by law, including the GPhC or MHRA
IT and platform providers: Who support the operation of our website and systems, under strict data processing agreements

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years following your last consultation, in line with NHS and pharmacy regulatory guidelines. After this period, data is securely deleted or anonymised.

7. Data Security

We use appropriate technical and organisational measures to protect your personal and health data against unauthorised access, loss, or disclosure. All data is stored securely, and access is restricted to authorised staff only.

8. Your Privacy Rights

Under UK GDPR, you have the right to access the personal data we hold about you, request corrections to inaccurate information, request deletion of your data where applicable, and object to or restrict certain types of processing. You may also request that we transfer your data to another provider where technically feasible. To exercise any of these rights, please contact us using the details below and we will respond within 48 hours.

9. Contact Us

If you have any questions about this privacy policy, how we handle your data, or wish to make a data-related request, please get in touch with us:

Pharmacy Weight Loss Sedbergh
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.